Question 1

Is the water quality test really free?

Accepted Answer

Yes — 100% free with zero obligation. A Generation H2O specialist comes to your home, tests the water straight from your tap, and shows you exactly what's in it. You're under no pressure to buy anything.

Question 2

What does the free water test check for?

Accepted Answer

We test for hardness, total dissolved solids (TDS), pH, chlorine, iron, and other common contaminants visible at the tap. If we spot anything unusual, we'll explain it in plain language and recommend the right next step.

Question 3

How long does the on-site test take?

Accepted Answer

Most on-site water tests take about 20–30 minutes. We'll run the test at your kitchen tap, review the results with you on the spot, and answer any questions before we leave.

Question 4

Do I have to be home for the test?

Accepted Answer

Yes, an adult needs to be present so we can access the tap and walk you through the results in person. We'll schedule a day and time that works for you.

Question 5

What happens after the test is done?

Accepted Answer

We sit down with you, walk through the results in plain English, and show you exactly what's in your water. If a system makes sense, we'll give you a clear, upfront price — no pressure, no obligation.

Question 6

Can you test both city water and well water?

Accepted Answer

Yes. Our on-site test works for both municipal (city) water and private well water. We adjust what we look for based on your source, since well water often has different concerns like iron, sulfur, or sediment.

Question 7

Will the test damage my faucets or plumbing?

Accepted Answer

Not at all. The test is non-invasive — we simply draw water from your kitchen tap. Nothing is cut, opened, or modified during the test.

Question 8

Do I need to do anything to prepare for the test?

Accepted Answer

Just make sure we can access your kitchen sink. You don't need to buy anything or change your water usage beforehand. We bring all the testing equipment with us.

Question 9

How fast can you install a whole-home system?

Accepted Answer

In most cases we can have your whole-home water filtration system installed within 7 days of your approved quote. We'll give you a clear, upfront timeline when we book the install.

Question 10

Will a whole-home system work with my existing plumbing?

Accepted Answer

Our systems are designed to integrate with standard residential plumbing. During the free test we confirm your home's setup so there are no surprises on install day.

Question 11

Do you service well water too?

Accepted Answer

Absolutely. We handle well water filtration and treatment — including iron, manganese, sulfur, and sediment — with systems built specifically for private well sources.

Question 12

How much does a whole-home system cost?

Accepted Answer

Every home's water is different, so pricing depends on what your test reveals and the system that fits your needs. You'll get a clear, upfront price after your free test — no guessing, no hidden fees.

Question 13

How long does installation take?

Accepted Answer

A typical whole-home install takes about half a day. We'll protect your home, do the work cleanly, and make sure everything is running before we pack up.

Question 14

Will I be without water during installation?

Accepted Answer

Only briefly. We may need to shut off water for a short period while we connect the system, but we'll let you know ahead of time so you can plan around it.

Question 15

Do you install in both homes and businesses?

Accepted Answer

Yes. We handle residential and commercial properties — from single-family homes to restaurants, offices, and apartment buildings. Tell us about your property during the survey and we'll tailor the solution.

Question 16

What size system do I need for my home?

Accepted Answer

It depends on your water usage, the number of bathrooms, and what your test reveals. We size every system to your actual needs so you never overpay for capacity you won't use.

Question 17

What is a 6-Stage Reverse Osmosis system?

Accepted Answer

It's a multi-stage filtration system that pushes water through sediment, carbon, RO membrane, and polishing filters to remove contaminants down to the microscopic level — giving you bottle-quality drinking water straight from the tap.

Question 18

How is the free RO system offer different from the free water test?

Accepted Answer

The free water test is the on-site appointment. The FREE 6-Stage Reverse Osmosis system + installation is a bonus you receive once your water test is complete. Worst case, you still get it just for scheduling the test.

Question 19

Does reverse osmosis remove the minerals I need?

Accepted Answer

RO removes nearly everything, including healthy minerals. Many of our RO systems include a remineralization stage that adds calcium and magnesium back in, so your water is both clean and balanced.

Question 20

How often do RO filters need replacing?

Accepted Answer

Pre- and post-filters typically last 6–12 months, while the RO membrane lasts 2–3 years depending on your water quality and usage. We'll set you up on a simple replacement schedule.

Question 21

Where is the RO system installed?

Accepted Answer

Most under-sink RO systems are installed beneath your kitchen sink, with a dedicated faucet on the counter above. It's compact, tidy, and out of sight.

Question 22

Does an RO system waste a lot of water?

Accepted Answer

Modern RO systems are far more efficient than older models. We'll show you the exact efficiency rating for the system we recommend so you know exactly what to expect.

Question 23

Can I connect the RO system to my fridge or ice maker?

Accepted Answer

Yes — in many cases we can run a line from your RO system to your refrigerator for filtered water and ice. We'll confirm what's possible during your appointment.

Question 24

Is the free RO system really free, or are there hidden fees?

Accepted Answer

It's genuinely free — the system and the installation. There are no hidden setup fees or surprise charges. It's our thank-you for scheduling a water test with us.

Question 25

What is the 30-day money-back guarantee?

Accepted Answer

If we install your system and it doesn't improve the water conditions we agreed to treat within 30 days, we'll make it right — or refund your money. We stand behind our work.

Question 26

Is there a warranty on the equipment?

Accepted Answer

Yes. Our systems come with manufacturer warranties, and we back our installation workmanship as well. We'll walk you through the exact coverage for your specific system.

Question 27

What if I'm not happy with my water after install?

Accepted Answer

Call us. We'll come back out, re-test, and either adjust the system or make it right per our guarantee. Your satisfaction is the whole point.

Question 28

How does the money-back guarantee actually work?

Accepted Answer

If the water conditions we agreed to treat haven't improved within 30 days of installation, contact us. We'll return, re-test, and either fix the issue or process your refund — no runaround.

Question 29

Does the guarantee cover parts and labor?

Accepted Answer

Yes. Our guarantee covers both the equipment performance and our installation workmanship. If something isn't right, we handle it — parts and labor included.

Question 30

What's not covered by the guarantee?

Accepted Answer

The guarantee covers the water conditions we agreed to treat based on your test. It doesn't cover issues unrelated to your original water problems or damage caused by external factors like plumbing failures outside our system.

Question 31

Do you offer ongoing maintenance and filter replacement?

Accepted Answer

Yes. We offer filter replacement, salt delivery, and system check-ups so your equipment keeps performing. We'll remind you when it's time and can schedule it automatically.

Question 32

What areas do you serve?

Accepted Answer

We serve Fresno and the greater Central Valley. If you're not sure whether you're in our area, call us at (559) 840-0883 and we'll confirm.

Question 33

How do I get in touch if I have more questions?

Accepted Answer

Call (559) 840-0883 Monday–Saturday 9AM–5PM (closed Sunday), or take the free water survey and we'll reach out to you directly.

Question 34

How often should my system be serviced?

Accepted Answer

Most whole-home systems benefit from an annual check-up, with filter changes every 6–12 months depending on your water and usage. We'll set up a schedule that keeps everything running smoothly.

Question 35

Do you offer salt delivery for water softeners?

Accepted Answer

Yes. We offer scheduled salt delivery so you never run out. We can set up automatic deliveries based on your softener's usage and your household size.

Question 36

What if my system needs a repair after hours?

Accepted Answer

Call us and we'll do our best to get you taken care of. For urgent issues we'll prioritize your call and get a technician out as quickly as we can.

Question 37

Can you service a system another company installed?

Accepted Answer

In many cases, yes. We can inspect, service, and repair most major brands even if we didn't install them. Call us with the details and we'll let you know what we can do.

Question 38

How do I know when it's time to replace my filters?

Accepted Answer

We'll remind you automatically if you're on our maintenance plan. Otherwise, signs include slower water flow, changes in taste or odor, or reaching the 6–12 month mark since your last change.

Got Questions About Your Water?

Free Water Testing

Still Have Questions?